1. Coverage by grade
A lot-specific written warranty may replace this standard only when expressly stated on the quotation or invoice.
First-Lot Money-Back Guarantee
Every verified new buyer’s first completed lot is eligible for our 7-Day Money-Back Guarantee when that guarantee is shown on the written offer. The buyer must request a return within seven calendar days after delivery and return the complete lot in the condition received. Partial-lot returns are not accepted.
The buyer pays both the original and return shipping costs. Shipping, taxes, duties and related service charges are not refundable. After the complete lot is received and inspected, we will refund the eligible product purchase price. Missing, exchanged, altered, repaired or buyer-damaged devices are not eligible.
This limited first-lot guarantee does not add a functional warranty to Direct Grade or any other no-warranty inventory.
2. What functional coverage means
For inventory carrying 30-day functional coverage, the covered device is expected to perform the tested functions described for the lot during the coverage period. The period begins on the invoice date unless a different start date is confirmed in writing.
3. Exclusions
Coverage does not include battery health, capacity or normal deterioration; cosmetic condition; buyer preference; accidental, physical or liquid damage; misuse; improper repair or modification; damage during buyer-arranged transportation; accessories or consumables unless specifically listed; software, carrier or regional compatibility; or any condition disclosed before purchase. Data recovery, lost data and business interruption are not covered.
4. Battery information
Battery health is not guaranteed unless a minimum battery-health level is specifically stated in the lot description. A battery percentage or test result, when disclosed, reflects the information available at the time of testing and is not a promise against later deterioration.
5. Blacklist protection
Lifetime blacklist protection applies to the original wholesale purchaser for devices sold as clear. Claims require the original invoice and device identifier and are subject to verification. Protection does not apply where a restriction arises from activity after sale, including buyer or end-customer carrier accounts, financing, fraud, theft reports, misuse, alteration, exported-network compatibility or failure to meet a carrier’s activation requirements.
6. Starting a claim
Email us within the applicable coverage period with the invoice number, model, IMEI or serial number, a clear description of the issue, and reasonable photo, video or diagnostic evidence. Do not repair, alter or ship the device before receiving written instructions and return authorization.
7. Assessment and remedy
We may verify the device remotely or require its return for inspection. The device must match the supplied identifier and must not show excluded damage, alteration or account locks. For a valid covered claim, the remedy may be repair, replacement with reasonably comparable inventory, account credit or refund for the affected unit, at our reasonable discretion and subject to applicable law.
8. Returns and shipping
Wholesale purchases are final unless a return is authorized for a valid claim or accepted by us in writing. Return instructions, destination and shipping responsibility will be confirmed with the authorization. We are not responsible for an unauthorized shipment or a return that is inadequately packed, incomplete, mismatched or damaged in transit.
9. Contact
The Tech Distributors Inc.
26B–2074 Steeles Avenue East
Brampton, Ontario L6T 4Z9, Canada